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I have been using Future au on and off for some years. 11 days ago I deposited som crypto (USDC) to my Future au wallet. I made a request to have them sent to an external wallet the same day, but its been pending since then. I've asked them several times about why my withdraw is still pending / takes so long, and they have been giving me several different answers like for example "request failed due to insufficient funds in your wallet's available balance" and then jumped over to "Future au cannot intervene or cancel a pending transaction as it is directly governed by the blockchain. The execution time is determined by the specific blockchain and can vary based on its performance and current congestion levels." I asked AI for help with this case, since I dont know that much about money stuck on blockchain, and AI told me to ask Future au for the transaction hash (TXID) to verify that what they are saying is true. I asked Future au to provide this 5 days ago, but they havent replied to me, so something is not right with them, and I'm wondering if I will ever get my money...
Hello Kenneth,We appreciate your detailed feedback, including your ticket number. Please accept our sincere apologies for the difficulty you encountered. We value your patience and want to confirm that we are immediately escalating this matter to the relevant teams for further assistance. Best regards,Maria
