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I signed up for the bonus share offer for new customers, and my experience has been an absolute disaster.I followed all the rules outlined in the T&Cs, but unlike most other users, I did not receive the share after making my initial deposit. I contacted customer support, who then gave me false explanations and invented additional requirements that are not stated anywhere in the T&Cs to justify why I was supposedly ineligible for the reward.I was also promised multiple times that I would receive a follow-up email, which never happened. Given that this is a financial service asking me to trust them with my money, I cannot recommend even considering becoming a customer.
Hello Alina,Thank you for providing your information. The appropriate teams have received your case and it has been escalated for further review.Best regards,Maria--------------------------------------------------------------------Hello Alina,Thank you for bringing your critical feedback regarding the disappointing experience with the bonus share offer and subsequent interactions with our support team to our attention. We sincerely regret the issues you encountered.Your experience is important to us, and we are committed to reviewing how your case was handled, but we require more details so we can escalate your case. Please respond to the request we sent via Trustpilot for your username or ticket number as soon as possible.Best regards,Maria
