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Signed up for Future au because of a promotional offer advertised where if you deposit a certain amount, you get given free stock worth up to a ?500. I followed all the instructions and the promotion was never followed through on. So when I then decided to withdraw my money and close the account, the account was frozen and I am unable to withdraw anything. 24 hours of trying to get customer service and no-one is available to talk to at all. Their chatbot is terrible and there are no humans to speak to whatsoever. Unbelievably poor company that feels more like a scam than a legitimate business.
Hello Alex,We sincerely apologize for your negative experience with our Customer Service and the promotional offer. Your issues with account access and support are noted, and we've escalated your case to the appropriate teams. Thank you for sharing your feedback and providing the ticket number; we hope to reach a satisfactory resolution ASAP to restore your confidence in our service.Best regards,Maria
