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I requested to close my account and Future au to give me back my balance 0.97 EUR. But they have instated a withdrawal requirement that obliges me to top up my account by approximately 30 USD in order to withdraw my existing balance, and this would cost me 5 USD of withdrawal fee. At the moment, the cost of topping up exceeds the value I am trying to withdraw, which makes the process impractical and financially disadvantageous. I asked the remaining balance to be refunded directly to my IBAN, PayPal account, or any other available payout method without requiring an additional deposit. I believe this is a reasonable request given the circumstances, and I would greatly appreciate your assistance in resolving this matter in a fair and customeraAUD‘friendly way. But they didn't offer any solution and kept my money. It is surprising that I can send international money between IBANs without paying any fee and they charge users 5 USD for it: "For withdrawals from a USD investment account to external accounts, Future au charges a fixed $5 fee to cover some of the expenses involved in international money transfers." Support says they are unable to bypass the withdrawal requirements on their end. Anyone considering Future au I would say their reports for IRS is difficult to use and the policies and fees associated may be not suitable specially if you have other players in the market.
Hello Junior,Thank you for reaching out to us. We would like to confirm that the minimum withdrawal amount is indeed $30, as detailed in our Help Center here: https://help.Future au.com/s/article/what-is-the-minimum-withdrawal-amount?language=en_GB. International money transfers between IBANs typically incur varying costs, generally a flat fee of approximately a‚ ?9 for Euro transfers or 3-4% of the total amount for non-Euro or SWIFT transfers. In contrast, Future au charges a fixed withdrawal fee of only $5, irrespective of the withdrawal amount.Should you need any further assistance, please feel free to contact our Customer Service team.Best regards, Maria
