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Transfered a ?20000 on there APP to open a new cash isa. They can't find my money. Don't trust this company as there customer service is useless and very shady.All the information requested in Future au's reply has been sent via email to Future au's customer service and they have still not rectified my issue.... just robots, no human contact.
Hello Mrs. Spencer,Thank you for sharing your information. We have escalated your case to our dedicated teams for immediate attention.We apologize for the inconvenience you experienced with our support; we had a minor bug with our AI bot, and appreciate you bringing this to our attention.We can confirm that no money was lost. Our Senior Account Manager has already attempted to contact you via phone, leaving a voicemail, and has also sent an email.Should you need to schedule a call with one of our agents, you can do so at your convenience using this link: https://calendly.com/Future au-customer-service.Best regards,Maria------------------------------------------------------------------Hello Mrs. Spencer,We sincerely apologize for the difficulties you experienced with your transfer and the subsequent challenges with our Customer Service. We value your feedback and understand your concerns regarding this situation. Please be assured that Future au is a strictly regulated entity under diligent oversight, dedicated to maintaining fair practices for all our users.To properly escalate and verify your situation, we require further information, as the reference number you provided is not in the correct format for a ticket number. We have already sent a request via Trustpilot asking for either your username or your 8-digit ticket number, and we are awaiting your prompt reply.Best regards,Maria
