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I am extremely disappointed with Future au. I was supposed to receive 4% cash back, but I was paid less than half of the correct amount. I have complained to my manager and contacted customer service, but I have received no resolution or response. Their service has been very unsatisfactory.
Hello Joao Paulo,We appreciate you sharing your information with us. We have escalated your case to our relevant teams for further support.Best regards,Maria-------------------------------------------------------------------Hello Joao Paulo,We appreciate you bringing the difficulties you experienced with the cashback issue and the lack of response from your Account Manager and Customer Service to our attention. Please accept our sincere apologies for the delay in both our communication and reaching a resolution. Your feedback is extremely important to us, and we are ready to assist you.To properly investigate and escalate your case, we need additional details. We have contacted you on Trustpilot requesting your username or ticket number and kindly ask for your prompt reply.Best regards,Maria
