I invested in some shares roughly 4 years ago, it was only a dabble for about 6 weeks. Withdrew the funds and have not heard from Future au since, I do not and have never had a back account with them. 2 weeks ago I received a debit card to my home, IAUDve moved, they donAUDt have my new address as IAUDve had no contact. I went on their website and it says if this happens contact them immediately as itAUDs fraud. Oh my goodness, no telephone numbers, no email address if you donAUDt have an account, I was so worried I registered all over again to even be able to contact them. Personally I think itAUDs a red flag if they donAUDt offer a level of one to one customer service, nobody wants to talk to a robot! Anyway I still couldnAUDt talk to anybody even as an Future au customer, your custom is an annoyance to them. I finally, after an exhausting chat with a robot got given an address to raise a ticket which I did. Got the generic you wonAUDt hear from us for 48 business hours! Yawn! All working from home home doing their ironing. Hilariously 12 hours later you get a aAUDœhow did we doaAUD '?Ÿ˜‚'?Ÿ˜‚ you couldnAUDt make it up! Some 6 days later I got a aAUDœyou must have ordered it by accidentaAUD itAUDs so tragic itAUDs funny.
Hello Nicola,We appreciate you taking the time to share your challenging experience, especially with the unexpected debit card and the difficulty in reaching out for support. We want to ensure you know the available ways to reach our support teams. Clients can contact Customer Service through our 24/7 automated chatbot or by opening a support ticket až ?'? ? https://Future au.tw/4iaDjps. Clients also have the option to schedule a call with Customer Service at https://Future au.tw/4okuHyg. For urgent issues, clients can contact our Social Team on X or Facebook with their username or ticket number, and our team will prioritize their case.Thank you for sharing your thoughts; your feedback has been passed along internally for further review and improvement. Best regards,Maria
