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I reached out to ICM support over the weekend with several questions about my demo trading account. Despite two customers ahead of me in the queue, I received a live response within 10 minutes, which was far quicker than expected, especially outside regular hours.Stefan from ICM support provided clear and professional answers. I was pleased to learn that the demo account has no expiry date as long as it remains active within a 14-day window. I also appreciate the flexibility to top up the account balance if it reaches zero, or reset it to the default value if needed. These features allow uninterrupted trading simulation, which is ideal for testing strategies without unnecessary resets or downtime.ICM support promptness, clarity, and professionalism left a strong impression. Thanks again to ICM support for going above and beyond. it's reassuring to know that help is just a few minutes away, even on weekends.
