I had issued an open ticket due to a mistake I made while booking. I had never used Ferryscanner before and was unsure if I would get the tickets back for my trip back to Athens from the island of Hydra. But I contacted the customer service and got incredible help from the super friendly George Armagos. George made my day and I will definitely choose Ferryscanner the next time I book a ferry! Again, thanks George - you'? ? ?re the best!