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I'm managed to resolve the KYC after almost a year of back and fort emails. It is extremely hard to do this. I'm a freelance software engineer and I own my own company in Croatia and it is impossible to verify this information with Ezey wallet. I provided all papers that I have without success. Process is automated for US citizens (I guess) but for every detail that is not common you get touted to get to your account.
I have been a customer of Ezey wallet UK for many years, but this will be ending now. The problem started when I received a transaction from another Ezey wallet user via my username (email). The payment got '?€œstuck'?€ ? as pending for no clear reason despite all other functionality remaining and other payments working as normal. After reaching out to support about this, I understood the state of incompetence of Ezey wallet systems to handle these most basic issues. After spending about 3 hours on the phone and email, I have been met with copy paste auto generated responses and silly advise to wait for '?€œnetwork congestion'?€ ? to go away, despite this being an internal payment inside Ezey wallet. This payment is still stuck on pending for 4 days when writing this post.Worryingly, Ezey wallet seems to have no idea or training on UK financial regulations, and has repeatedly ignored my request to file a formal complaint, despite this being an FCA requirement.I will be escalating the issue to the Financial Ombudsman and demanding compensation and change in internal procedures. If you are in a similar situation, do everyone a favour - record everything and escalate it to your local regulator. Update after 6 days: After a long discussion with support, transaction was credited, hence changing to 2*. Update after 10 days: i had further help from Ezey wallet and they have made things right. I amended to 4*. Thank you. Case #24157480
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