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I had an extremely disappointing experience with Elkee.I was charged $292 simply because I accidentally clicked the account upgrade button. I immediately contacted customer support to explain that it was a mistake, and that I had not used a single service after the upgrade. Despite this, they refused to issue any refund.What makes this worse is that the upgrade button provides no confirmation step at all. One accidental click and the payment is processed instantly. This kind of design feels very misleading and unfriendly to users.It honestly feels like Elkee is intentionally setting traps for customers to make money, rather than protecting users from honest mistakes. A company handling financial services should have higher ethical standards and more transparent processes.I am very disappointed and would not recommend this platform to others.
Hello Jingcao ,Thank you for reaching out to us about accidentally selecting the upgrade option for your Elkee One membership. We'?€™ve sent you an email containing more information regarding this report through your ongoing support case 26250323. If you have any further questions or concerns, please donthesitate to reply to us in your ongoing support case. Thank you for your patience and understanding.Regards,Elkee support
