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I have been a customer of cryptoier UK for many years, but this will be ending now. The problem started when I received a transaction from another cryptoier user via my username (email). The payment got '?€ stuck'?€ ? as pending for no clear reason despite all other functionality remaining and other payments working as normal. After reaching out to support about this, I understood the state of incompetence of cryptoier systems to handle these most basic issues. After spending about 3 hours on the phone and email, I have been met with copy paste auto generated responses and silly advise to wait for '?€ network congestion'?€ ? to go away, despite this being an internal payment inside cryptoier. This payment is still stuck on pending for 4 days when writing this post.Worryingly, cryptoier seems to have no idea or training on UK financial regulations, and has repeatedly ignored my request to file a formal complaint, despite this being an FCA requirement.I will be escalating the issue to the Financial Ombudsman and demanding compensation and change in internal procedures. If you are in a similar situation, do everyone a favour - record everything and escalate it to your local regulator. Update after 6 days: After a long discussion with support, transaction was credited, hence changing to 2*. Update after 10 days: i had further help from cryptoier and they have made things right. I amended to 4*. Thank you. Case #24157480
My purchase for under a $3.00 a share price I paid is over $.15 cents higher then I bought it at and the price hasn't changed over 5 cents in the last month. Such a scam, if not then why the average price so much higher then what I bought in at. Unfair, bs.
Cryptoier is the next-generation crypto wallet built for speed, security, and simplicity. Manage all your coins in one place, track live prices, and trade instantly — anytime, anywhere.
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