This business has claimed their profile on our platform. Claimed profiles gain trust by showing authenticity, allowing them to respond to customer reviews and highlight verified information.
The details that have been provided so far by the business to verify their profile.
I have been a customer of cryptoier UK for many years, but this will be ending now. The problem started when I received a transaction from another cryptoier user via my username (email). The payment got '?€ stuck'?€ ? as pending for no clear reason despite all other functionality remaining and other payments working as normal. After reaching out to support about this, I understood the state of incompetence of cryptoier systems to handle these most basic issues. After spending about 3 hours on the phone and email, I have been met with copy paste auto generated responses and silly advise to wait for '?€ network congestion'?€ ? to go away, despite this being an internal payment inside cryptoier. This payment is still stuck on pending for 4 days when writing this post.Worryingly, cryptoier seems to have no idea or training on UK financial regulations, and has repeatedly ignored my request to file a formal complaint, despite this being an FCA requirement.I will be escalating the issue to the Financial Ombudsman and demanding compensation and change in internal procedures. If you are in a similar situation, do everyone a favour - record everything and escalate it to your local regulator. Update after 6 days: After a long discussion with support, transaction was credited, hence changing to 2*. Update after 10 days: i had further help from cryptoier and they have made things right. I amended to 4*. Thank you. Case #24157480
