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I made an exchange on their platform, used the "send all" button, it rounds up so that you may not have enough balance to cover the transaction. Took me a few times to figure out what was going on and ended up costing me $16 in eth gas to exchange $140 in coins. Yes, I should have noticed what was going on sooner, but fix that, it's stuff like this that keeps people afraid to move their crypto off of coinbase and binance.I will say the customer service was quick to reply, I do like the set up, easy to use for staking and many quality coins to choose from.
Hi Garrett! Thanks a bunch for the feedback. It's great to know you're satisfied with our staking option and coins to choose from. We'???re sorry to see not everything went smooth with your exchange. Being charged additional fees is indeed disappointing. The network fee is charged even for failed transactions and is paid to miners on the Ethereum blockchain. Please do not hesitate to email us again at support@ "End with our official doman" if you ever face any issues. We're always here to answer any questions. - IA
