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Case I revalidated my account by paying '? ?550.00 supported by your agent Alexa Smith . Confirmation for withdrawal affirmed. But up to now this has not been done.Another agent took over and went through the same process- this time I paid '? ?1300.00 for revalidation and when I was due to withdraw was asked to pay a further '? ?1200.00 for I insurance. Paid I. Two lots of '? ?600.00 and now am being told that the money is stuck in block chain and Coin ward wallet- hence need to pay another '? ?1200. To enable me withdraw successfully. This is not fare. Can you urgently look into the matter for me
Hi Beatrice! Sadly, you have been scammed and scam scheme you described is a very common one. 'Alexa Smith' is not our employee. Any 'investment companies' asking you to deposit funds in order to 'release a hefty amount of money' are scammers. Their only intention is to make you pay them as much money as possible. When someone asks to send some % of the total amount of the deposit in order to 'activate' the balance or for a 'liquidity check' - this is a scam. None can block or freeze your balance.Anyone 'sharing a backup phrase from your wallet' or offering 'help' in order to set up a wallet for you via Anydesk or similar software is a scammer (as anyone with your backup phrase has access to your wallet and all the funds it contains).We advise to cease all the communication with the scammers immediately, do not waste your time on them. The best course of action we can advise is to report your case to local cybercrime authorities in your country and report this case for the further investigation as well as the Internet Crime Complaint Center (IC3).
