We'???ve been with B-online since 2022 and, overall, the service has been acceptable. However, there was a difficult period last year when I was hospitalised with pneumonia and meningitis. During this time, I was in isolation and unable to access my normal office equipment to manage payments. Unfortunately, B-online contacted me 4'???5 times a day via calls, texts, and emails over a missed '? ?12 invoice. Despite the circumstances, late fees were added daily, eventually totalling '? ?25. The lack of compassion during a serious medical emergency left me feeling disappointed and certain I would leave once the contract ended.Today, however, I spoke to Melita, and my experience was completely different. She was understanding, kind, and genuinely wanted to help. After listening to my concerns, she offered us a month'???s credit on the account to help us decide whether to stay or move to a new provider. Speaking with Melita was a pleasure, and if all customer service interactions at B-online were like this, it would be a 6-star experience. Thanks to her, there'???s now a real chance we'???ll stay with B-online for another year.
