Shocking Customer Service! Having been an bOnline customer for over 6 years, I expected better treatment. My company phone contract recently ended, so I decided to call them and inform them that I will not be extending for another year. I Google to find their customer service number, which is shown as 02036179950, however, the number does not work. The system was telling me I was dialling the incorrect number. So I opted for the chat instead. The lady from the chat billing department whom I was talking to, again, gave me the same number; she even had a go at me, challenging me if I was calling the correct number. I used my wife's mobile phone to video record the call attempt and sent her a recording. Challenging arrogance ended there. What bothers me the most is the fact that my contract came to an end; however, I am being challenged as to why I am closing down my account! Not only did I have to explain that I am closing down my company, but she also requested that I continue using the number. They won't let you leave and will grab onto you as tightly as they can to persuade you to stay and continue paying for their services. All in all, I've wasted an hour & nothing was achieved! WHAT A GREAT CUSTOMER SERVICE
