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in general when asking for support on the webchat, they are quite good answering the standard questions.when it comes to getting support for the serious issues such as the desktop platform disconnecting you consistently during trading, you don't get a resolution, they usually just respond is this issue still happening? and when you respond YES they expect you to do the testing for them.the system itself is unstable and has a few noticeable issues such as crashes and sometimes you get some prices displayed on the time of sale that are from specific exchanges which do not get reflected on the chart.
The reality (using Bitswyft platform):-scalping is not possible-they are trading against clients' orders and selling clients' order flow-shorting is very expensive (even though I have a discount at the moment)-demo and live account conditions are quite different and confusing (i.e. you'll lose money)-technical issues: e.g. hotkeys not working-most probably fake reviews (praising only the customer support, WTH!!!?)It looks promising but in the end it's just another garbage broker.
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