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As a new user I had a question about setting up a demo account and customer service was very helpful in sorting it out for me. There was no waiting time and all my questions were answered promptly A big shout out to Shubham.Thank you
The Bitswyft platform in particular is very unreliable. it's been down about 3 times in the past 2 weeks (and always at the worst time). Today for example, the none marketable order I placed didn't show in the Open Orders window (and cancel did nothing). After restarting the platform - which sometimes helps - I was unable to connect. Had to use the mobile app to close the position (as the order filled whilst I was faffing about - proof that the cancel did nothing). It was about 1.5 hours before it was all resolved (L2, working charts, etc).Their support is less than helpful - mostly stock responses from a remote support team somewhere.It's a shame, because when it works I like the platform - but how can it be trusted in the long run!In short: if you're desperate then it'll do, but I'd scale your position based on the fact that it might die at any moment (especially around market open).
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