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I was having trouble connecting to a new demo account, over a few days, after 6-8 mths of a "frozen unfunded" account..After speaking with a couple of the support agents and trying some different things, Antone came on and didn't give up.. He made sure my setup, antivirus/firewalls and Bitswyft platform in the background was all kosher, via remote. He gave me some suggestions and invited me to get back to him in the chat if it didn't work... Well, It didn't work he kept his word, remained tenacious and ended up cracking it! I'm stoked!
