My daughter recently started to use Gousto and was so pleased with them recommended that I try their meals. She duly sent me a discount code, which I tried to use. I tried this, to find that because I had registered my email account previously I could not process the order. I rang to query this as I had merely only registered my email account but HAD NEVER PLACED AN ORDER thus I was not a customer as no pur have was ever made definition of customer!I was told I could not use the discount code sent by my daughter as I was,a customer. I explained no order or purchase was ever made so zi was not an existing customer. I explained that this was ludicrous and could not understand the logic behind this.I was told they could reinstate my email address and I could place an order but I could not use the discount code sent by my daughter.In a world where business is crucial Gousto in my opinion deserve no new customers ie people who have never ordered and purchased from them with such a contradictory policy.Very disappointed at their attitude and inflexibility and quite honestly have great difficulty in making sense of their reasoning.Best avoided I guess and I will take my business elsewhere.

Date of experience: November 16, 2024

Fixed term saver account Easy to follow process for opening a saver account. Good communication from Atom throughout.An efficient service.

Date of experience: December 27, 2024

This Company has serious problems not only with the quality of their Karcher Window Vac 2 in three years, but their Customer Service is absolutely and utterly inept. To improve as a Company you need to be honest and if a replacement is going to be 2 weeks instead of the 3 days you promised advise me. the replacement is in a box with sellotape covering it as if it is a return dont do that my guarantee was valid dont say I havent spoken to you when I have the confirmation email in front of me train your staff in all areas of dealing with general public it will pay off in the long run stop using the excuse of moving it is wearing thin with customers and finally offer compensation when you get it wrong. Customer id no 852857

Date of experience: December 19, 2024

Katrina was knowledgeable and was looking out for my concerns. She was cheerful and effective a perfect combination! this is my 3rd year getting insurance through Trip Insure and I always recommend it to others.

Date of experience: March 30, 2025