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Review Time
Terrible customer support. I've been locked out of my account for weeks now, because it won't take my updated identification documents, and it's impossible to get a hold of anyone on their customer support phone line. Email response is slow and the conversation has been going in circles--clearly an automated AI bot response, telling me to do things I've already done and am trying to tell them I've already done.But when the service works, it works well. I used them for years without incident before this, though I may leave them now.
I appreciate the prompt response. Also, this second time around, the instructions were simpler, direct, and answer my questions before I even ask. I always try to get a person on the phone, but this is the first time I felt so confident following the instructions in writing.Thank you so much!
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