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It took me several hours and chats with the help desk to finally get my request done. I submitted all the documents for transfer from a deceased family member on September 19th. Finally, I am told that the transfer took place. I was told by every person I chatted with that my documents were never sent. I had 3 cases open. I am seeing that the account was transferred once Jade got involved and I never sent any other documents than the ones I sent on Sept. 19th.
They tend to request extensive amount of sensitive information and I only pray ther protect it well enough. However, support service is adequate, human and trying to be helpful. I must appreciate that.To users: please know your GDPR rights and at least only share your sensitive data via encrypted upload link - never via unencrypted Email.
A next-generation crypto wallet built for seamless transactions, advanced security, and full control over your digital assets anytime, anywhere.
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