Review Time
Judy was helpful and informative and able to handle my query. bOnline has been great and cancellation was due to a current lack of need for this product not any unhappiness on my part. The cancellation was smooth and professionally handled.
It is was easy process from the start and both the respresentatives were helpful. Naseegha and Yasin did well and made the process easy. They are professional and persauded me about more products bOnline offers. Great Team.7* customer services
I haven't actually had much call for the bOnline service as my project is still growing beyond the people who I see in my community. But Celeste was so helpful, understanding and professional when we spoke about the needs of my project going, that it was a pleasure to renew.
I made an enquiry some years ago about telephony for home, but decided against it for no fault of bOnline's. They continue to call me despite me repeatedly telling them that I'm not interested and specifically asking for my details to be removed from their database. If they can't be trusted with a simple thing like a data privacy request, then they certainly cannot be trusted with credit card details. I would never use this service based on this breach of trust.UPDATE: bOnline just called me again on the same day to complain about this check review review - to which they had already posted the response below. When I asked they would not answer my questions about data that they held that would indicate how many times they have called me or how many times I have asked them to delete my data from the database. I think it's reasonable to suggest harassment may soon be added to the list of data abuse complaints against them if they continue at this rate.UPDATE 2: 11 days later, they called me again, oblivious to my previous requests to remove my details from their system. This now confirms a course of conduct sufficient to fulfil the legal defintion of harassment, alluded to in my last update.
Moe gave me first class support, I have been trying to achieve for 2 months now what Moe has done for me today, I wish Moe was helping me weeks ago.Last evening I was left unable to deal with clients wishing to spend upwards of '? ?1000 on gents suits, Rebecca was really quite rude and hung up on me leaving me with no service for an hour and a half, I understand she was due to finish at 6.30pm however I should not have been left in the dark!
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