Well where do I start first i waited for my k4 washer.then when it arrived I was like a little kid in a sweet shop but my excitement turned to horror when I was putting it together I found to be missing the 2 inserts to attach the wheels to the washer. So as you do you start looking for a number to report it. Then the number you call you will be on there for 20 mins but you can get a call back so me being me I went for the call back only to make things worse. I received a call back and the lady on the other end didnt understand what i was telling her so she put me through to an engineer who the proceed to tell me how to fit the wheels so I let him go on and then when he finished I said how do you fit them without the parts. They sent me an email wanting all and sundry pics of the box address label inside the box where did I buy it well its been 2 weeks and still no parts and still cant use the washer they was quick at taking my money but not quick about getting my parts to me never again will I buy from karcher again. I feel like going to there head office and telling them direct

Date of experience: February 10, 2025

Quick response to a problem I created on a application

Date of experience: December 01, 2024