Nothing wrong with product, its the lack of communication after youve placed an order. After a week of placing and paying for the WV5, I heard nothing from Karcher UK.I placed and payed for product on the 8th May. It was delivered on the 15th May. But only because of the followingI resorted to calling them and chasing up the product. There response was just simply to say wait for the email that tells you when the item purchased will be delivered. I mean, 6 days and no email or deliverycome on.. youre hardly sending it to the other side of the world are you?I gave them an alternative that if the product wasnt delivered within 2 days then they could cancel the order and refund me. I also stated that I couldve have gone to BQ and brought it straight away.The person just said he couldnt tell me when it would be delivered or that he couldnt cancel the order.Get your act together for goodness sake!

Date of experience: August 17, 2024

He could not have been more helpful

Date of experience: February 14, 2025