Without hassle I was able to return an IEM and purchase another, instead. Communication was timely and helpful. Certainly my new goto.

Date of experience: January 19, 2025

I cant say enough good things. I ordered a pair of headphones that had been backordered for a while. When I had to change the shipping address, I got a prompt response within an hour. Then there was an issue with USPS rerouting the delivery it made it to my home city, then went in a completely opposite direction to a new state. Marty was so prompt in responding, first telling me hes gotten an update from USPS and then, after I explained that I was more worried that I wouldnt be able to snag another pair before these sold out if they got lost in transit, he promised hed set aside another pair for me as insurance. I got prompt updates and followup the whole time, and ultimately did get my headphones which are fabulous!. They even came with a handwritten note and a little surprise treat. Customer service like this almost never exists anymore. Im so glad I ordered from Bloom they made me feel reassured, and extremely valued as a customer and I will absolutely recommend them to anyone.

Date of experience: February 01, 2025

Customer done good answering questions to help me narrow down selection. Also their youtube Chanel has good variety of informative reviews

Date of experience: February 04, 2025

Genuinely 2nd to none. The whole team went above and beyond when they didnt have to. Thanks guys!

Date of experience: January 25, 2025

The team at Bloom Audio has always been a pleasure to work with.

Date of experience: January 17, 2025

I didnt expect a short handwritten thank you note and a couple of small freebies with my order, but it was a very nice touch.

Date of experience: January 17, 2025

Bloom Audio provides excellent sales and customer service. I highly recommend BA!

Date of experience: January 08, 2025

As always, another Great Experience with Bloom!!I recently got the AMP16 card from Bloom, in the box was not just the amp card but a personal note and some Skittles from the guy who packaged it. The AMP card is exceptional, and I am thoroughly enjoying it.

Date of experience: January 11, 2025

A brand new replacement for a faulty open box purchase is just, incredible customer service. I will absolutely be shopping with Bloom Audio again thanks to Caleb and Steven.

Date of experience: January 06, 2025

Fast Shipping! The item was shipped and received quickly and was packaged well. Welcome gift in package was a nice touch. Item was in very good condition.

Date of experience: January 12, 2025

Shipping was incredibly quick. Packaging was excellent and I appreciate the personal touches added. My best purchasing experience from any company, I would highly recommend Bloom Audio to anyone. Cheers!

Date of experience: January 11, 2025

Caleb took the time to explain and show various headphones to myself and my brother. He was great.Also very helpful after the show via email!

Date of experience: January 17, 2025

I appreciate their online reviews, and I have bought two items from them so far and they have been delivered promptly. I will continue to use them for any audio equipment I buy, that they sell. Excellent service.

Date of experience: January 10, 2025

The in depth review of the product that well described what the SR35 could and could not do. Ordered on Saturday and arrived on Tuesday. I would have never imagined that this items was Open Box the packaging was in pristine condition. The personalized note and careful attention to details makes working with Bloom Audio a very rewarding experience

Date of experience: January 08, 2025

Fast service and quality packaging of product.

Date of experience: January 08, 2025

Five stars, as usual!

Date of experience: January 05, 2025

Bloom audio has fantastic customer service. I have ordered a number of items from them and they ship super fast and their prices are competitive.

Date of experience: January 05, 2025

Absolutely fantastic sound quality! The clarity and depth are unmatched, making every listening experience a joy. Build quality feels premium too. Truly a game changer in audio!

Date of experience: January 13, 2025

Very attentive and knowledgeable staff. Well stocked in the latest and greatest gear. Highly recommend.

Date of experience: December 26, 2024

I have placed multiple orders with Bloom and they have been fast and obviously packed with care every time. They are VERY quick in responding to emails. Their customer reps are great at giving recommendations and not just pushing you into the most expensive option!. They are my goto for audio equipment.

Date of experience: January 10, 2025