Worst Customer Service..... what was the point in registering my power washer... after 7 months the washer is faulty, I had to complete all the details again online definitely a software problem here when it should automatically auto fill this part for you, again I dont see the point registering when you have to complete this all again. I ended up completing the form however to date not a response, to compound my frustrations the helpline portal chat is a waste of time and even more frustratingly the WhatsApp portal is also just as useless, and had the cheek to send me a survey... for what ?? oh yes... to annoy the hell out of me again after failing to respond, I did however sarcastically speaking got a place in the queue and they will respond .... I will just sit on my phone and wait for them to get back to me!!For now I have a faulty Power Washer and no clue as to how to get this fixed after various points of contact with them.... Exasperated !!!!!Update email received 9pm last night, I have sent information back as requested

Date of experience: August 30, 2024

Amanda great person to talk to very clear in what she presented and patient with me when asking questions

Date of experience: January 05, 2025