I am writing to express my extreme dissatisfaction with the handling of my recent order, placed over the Easter weekend. I am appalled by the lack of communication regarding the status of my order and the overall poor customer service experience I have encountered.When I placed my order, I was informed that delivery would take 35 days. However, upon calling your customer service department to inquire about the whereabouts of my delivery, I was informed that the item I ordered is currently out of stock and not expected to be available until the end of this month. This is completely unacceptable.Not only was I not informed of this delay prior to contacting customer service, but I am now faced with the inconvenience of having to wait an extended period for my order to be fulfilled. Furthermore, as a result of this delay, I will miss out on the deals and offers available from other distributors who have the product in stock.While I appreciate the offer of a full refund from your customer service representative, this does not rectify the inconvenience and frustration caused by the lack of communication and the failure to fulfill my order as promised. Additionally, I am disappointed that I was not offered an alternative model or informed of the outofstock status of the product at the time of purchase.As a loyal customer of Karcher, I expect better service and communication regarding the status of my orders. I urge you to review your inventory management and customer communication processes to prevent similar incidents from occurring in the future. I expect a response detailing the exact date of the delivery or an alternative order you can deliver within 35 working days

Date of experience: March 08, 2025