I bought a Karcher window vac with a MSE voucher to replace one that Ive had for years. The new yellow blades smear, the vacuum dribbles it took me as long to clean 2 panes of glass as it used to take to do the whole house and I had to reclean them to get rid of the smears. I asked for my money back within 14 days to buy one with black blades, I made it clear that I had been using their product for years. I received a reply asking for warranty information and instructions on how to use it. I asked for my money back again no reply to that mail nearly 2 weeks later. All the more ironic given it was bought using a voucher from a consumer site.

Date of experience: December 15, 2024